Terms and Conditions
The following shall apply to all contracts once a quotation sent by a Director or via our Xero Accounting system which contains a reference to these Terms & Conditions is accepted.
‘Bribery Laws’ means the Bribery Act 2010 and associated guidance published by the Secretary of State for Justice under the Bribery Act 2010 and all other applicable Law in relation to bribery or corruption;
Business Day means a day other than a Saturday, Sunday or bank or public holiday in England;
Client’ means the company to whom this quotation is addressed.
‘TVNF’ means the provider of Services which is ‘The Video News Factory Ltd ‘TVNF’ company number 07321906, registered office and Head Office: 51 Burners Lane South, Kiln Farm, Milton Keynes, MK11 3HA.
‘Flexible Managed Service Contract’ refers to a retainer based contract where the client purchases a block of TVNF production hours for which payment can be amortised over regular equal monthly payments, once in place a range of services that can be called off during the lifetime of the Managed Service Contract following approval of estimates by the client. TVNF will report each month on actual hours consumed. Third Party software and services as well as expenses are excluded from such Flexible Managed Service contracts.
‘Contract’ means the provision of Services required from TVNF and purchased by the Client via the TVNF for the fees agreed in a TVNF quotation, subject to these Terms and Conditions and to be delivered to a specified schedule.
‘Client Service Portal’ or the abbreviation ‘CSP’ means an online Client project and service request system that TVNF operates to manage communication and audit of all TVNF Services delivery using the Basecamp web and mobile application, which shall be provided at no extra cost to the ‘Client ‘Fees’ means all charges stated in the attached quotation or electronic order from any ‘TVNF’ website;
‘Deliverables’ shall mean any work created by TVNF and include digital assets, consulting, training and support services provided as defined in any Contract or accepted quotation.
‘Rate Card’ means the current hourly rate for TVNF's provision of Services to this Agreement which are used in the quotation provided. The Rate will be held fixed for the full period of the Contract.
‘Services’ means any work defined in the agreed scope of this Contract as laid out in our official quote or detailed in attached schedules to the quote by TVNF for provision of such as graphic design, video production, 'livestreaming', 'animation, marketing campaign planning, web, and social media systems design, consultancy, data planning, data buying, procuring of selling advertising presence or pay-per-click, public relations, project management, consulting, training, copywriting, videography, audio recording, electronic distribution, technical consultancy, events production or other similar services comprised in the Contract;
‘Supplier Personnel’ means all employees, officers, staff, other workers, agents and consultants of TVNF and any of their subcontractors who are engaged in the performance of the Services from time to time;
‘Warranty Period’ means the period during which the Services are performed and the period of 1 year from Completion.
‘Total Contract Value’ means the total cost of all services charged after discount, excluding VAT and expenses.
1.1 Once an official quotation or proposal is accepted the Client is bound by the following Contractual terms and conditions together with any required amendments agreed by both parties in writing and shall not be amended unless agreed using a change request lodged on the auditable CSP or in writing signed by an authorised signatory of both parties. For complex projects, a separate Schedule of Statement of Work detailing scope of Services and all Deliverables and Project Milestones must be accepted with our quotes.
1.2 No waiver of any provision of the Contract by either party shall be effective unless made in writing. Any waiver made by such party of any term or condition of the Contract shall not be deemed or construed to be a waiver of such term or condition for the future, or any subsequent breach thereof.
1.3 For contractual purposes electronic means of communication are deemed to comply with any legal requirement that such amendments are in writing.
1.4 This contract is binding on the Client and TVNF and any respective successors and assigns.
- Service Provider Conduct and Warranties
During the Term, TVNF agrees to supply, and the Client agrees to purchase, the Services on the terms set out in this Agreement.
TVNF shall, and shall procure that the Supplier Personnel shall, at all times and in all respects:
- perform the Services during normal office hours (Monday to Friday, 9.00am to 5.30pm)
- achieve the Milestones by the Milestone Dates set out in Schedule 1;
- co-operate with the Client in all matters arising under this Agreement or otherwise relating to the performance of the Services (including attending regular progress meetings with the Client);
- provide all information, documents, materials, data or other items necessary for the provision of the Services to the Client in a timely manner, including access to the Client Service Portal and (where necessary) training for the Client’s staff on the use of the Client Service Portal.
- inform the Client in a timely manner of any matters (including any health, safety or security requirements) which may affect the provision of the Services.
- ensure that all tools, equipment, materials, or other items used in the provision of the Services are suitable for the performance of the Services, in good condition, and in good working order; and
- obtain and maintain all necessary licenses, permits and consents required to enable it to perform the Services and otherwise comply with its obligations under this Agreement to perform the Services in accordance with the terms of this Agreement.
TVNF shall ensure that it has sufficient, suitable, experienced and appropriately qualified Supplier Personnel to perform this Agreement.
2.2 TVNF shall not be liable for any failure/s to the extent such failure is caused by:
- the Client’s failure to make the Client Materials available.
- the Client’s failure to provide timely instructions to, or information reasonably required by, the Supplier; or
- an event of Force Majeure.
2.3. TVNF makes no warranties, guarantees, promises or representations, express, implied, oral, written or otherwise, except as expressly set forth in this Contract as to the results of any campaign. Any payments due hereunder shall be due and payable to TVNF as indicated in these Terms and Conditions and provided reasonable care has been taken to sign-off each stage of production any non-payment unless due to an actual fault in the deliverables that the Client proves causes dissatisfaction, shall be deemed a breach under the terms of this Contract and shall be subject to the default provisions as defined in the procedure below. In such cases, TVNF shall be given a reasonable opportunity to fix any such issue without extra charge to the Client.
- Client Conduct
3.1 The Client will provide a single point of contact empowered to authorise use of content and scripts and has the obligation to provide accurate information and support for all the input needed by dates that will be published by mutual agreement on the CSP. The Client understands that the use of the CSP is a mandatory and essential part of this Contract in order to maintain optimal efficiency, audit and minimise risk from missed or incorrect communications and email or text will not be accepted, if the Client, insists on not using or asking the TVNF to administer the CSP on their behalf then all fees will be subject to a 10% (ten percent) surcharge to cover their increased overheads and risk management. The main Client point of contact should acknowledge and respond to requests for information or decisions within eight (8) workings hours and endeavor to keep TVNF aware of any delays in decisions or provision of materials needed for the production of content for this Contract. The main Contact should appoint an alternate contact to be available in case of sickness, or leave of absence so that Service delivery and project schedules are not impacted or delayed.
3.2 The Client should also inform TVNF or any other stakeholders or reviewers that need access to the CSP and work with TVNF to ensure they are inducted, trained properly and if required, have downloaded the correct up-to-date Apps for their devices.
3.3 Where the Client engages with Third Parties to help create or to present content or give any input required to fulfill this Contract, e.g. Copywriters, Public Relations and Media Agents and they fail to deliver the content needed in time for agreed production schedules on the CSP then the Client will be liable for any additional costs and expenses to reschedule production. For sake of clarity, the Client is responsible for the approval of the use of all Third-party contributions and the accuracy of information as regards all content for their videos and digital PR, together with clear direction on any special pronunciation. Once the content is authorized by the Client on the CSP and accepted for production the Client will be liable for any costs to make corrections or the reshoot and edit.
3.4 Where the Client requests an on-location film production, then they shall be responsible for ensuring the venue or site conforms to UK/EU regulatory standards for health and safety, space, lighting, and power. If the Contract is for live streaming then unless agreed otherwise the client will supply at no extra cost an interface to support electronic communications needed to connect TVNF’s internet broadcasts to secure a high-speed internet connection for live streaming. The Client must also check that permission has been granted by the venue owners or facility managers for filming. If TVNF is unable to start or complete filming due to a poor-quality environment or unforeseen legal issues due to lack of permission to film people or locations, then TVNF shall still be entitled to bill for their time together with expenses.
3.5 The Client will be responsible for notifying TVNF directly of any change request/s via email or the CSP and TVNF shall have the right to impact assess, if necessary, stop work in order to mitigate risks of work not being fit for new requirements, then only when the Client approves the revised quote and revised schedule shall TVNF be required to continue work.
3.6 The Client agrees not to directly approach or instruct any intermediary or agent to solicit TVNF staff, contractors, or partners, to induce or facilitate their working for the Client, agent, or with any competitor organization and in any event, accepts to be liable for any consequential loss incurred resulting from any such approach.
3.7 In the event that the Client needs to cancel a confirmed filming date the Client shall give TVNF at least 48 hours, excluding weekends, and will be liable to pay for any associated costs or losses and expenses incurred by TVNF or its contractors.
3.8 The Client Shall with any Cogs or Managed Service instructs TVNF with sufficient work to ensure consumption of contracted hours within the timeframe agreed as the Term of the agreed Contract.
3.9 In any dispute, the Client must maintain polite, lawful requests and claims that TVNF will respond to with care. If a Client makes threats to our Staff or Company or uses abusive language or defamatory statements in any verbal or written communications or on social media sites, then TVNF reserves the right to terminate this Contract without notice or compensation and shall not hesitate to report such matters orted to the Police.
4.1 TVNF fees are stated in our official quote. Subject to the Client adhering to these Terms and Conditions TVNF commits to protecting Fees agreed and stated in all signed schedules under this Contract until the work specified is complete. Any discounts provided are conditional on timely payment to the agreed terms or payment schedule.
4.2 Unless otherwise agreed, TVNF reserves the right with 30 days’ notice to the Client to update its rates. Non-UK-based services will be charged at applicable rates and priced on the application as required.
5.1 The term of the contract shall for single projects be determined by any specified delivery schedule date for final acceptance as quoted or proposed and may be extended automatically due to delays beyond TVNF's control. The default term for small contracts under £1,000 in value inclusive of Taxes and Expenses shall be 30 days and for projects over this value, we will require either a full or 50% deposit before commencement.
5.2 The term for flexible managed service contracts shall be a set period agreed for a period of 12 months from contract acceptance. When any contract ends.
- Refunds Policy
6.1 Except where TVNF is unable to deliver a service through no fault of the Client and where specially agreed terms for early cancellation are in effect there will be no refunds. If a client makes fundamental changes to requirements due to changing circumstances beyond their control TVNF may at their discretion offer to deliver any remaining portion of service so far not delivered with an alternate service or an appropriate credit note to use against up to 20% of the value of future contracts.
6.2 For fixed-term Flexible Managed Services Contracts is not obliged to refund unused hours but, at the end of the Term of such a contract, if there are unused hours the Client shall be able to notify TVNF of the intention to continue with or to discontinue such a service and TVNF will at its discretion allow for unused hours to be transferred to a new Flexible Managed Service. In the case of discontinuing the use of Flexible Managed Services, TVNF may also, at its discretion, allow for a period of 90 days grace for the Client to use any remaining time.
- Additional Service Request
7.1 For set projects other services or work can be added as an extension to the Contract using formal change request which will need all parties to provide electronic approval by email or the CSP. These will be charged at the same rates used in the original Contract.
7.2 For Flexible Managed Service contracts, Clients where can either pay a surcharge at the same hourly rate provided their current Contract, or purchase another Contract and may also transfer any remaining unused hours to the new Contract and apply the discount relevant to the level of hours commitment.
8. Overtime and Out of Normal Hours
8.1 The Services in this Contract are to be provided during normal office hours which are Monday to Friday 9.00 am to 5.30 pm. If to provide the Services under this Contract, a specific deadline can only be met by working extended hours or weekends or on Bank Holidays, TVNF may apply a surcharge of up to 25% of the applicable Rate Card or equivalent Production Cogs at that time. Any such overtime work will be agreed prior to commencement by the Client.
9. Payment & Discounts
9.1 Fees as stated in our quote and any TVNF Contract payment schedule/s shall be due from the Client on submission of a valid invoice from TVNF as per the stated rates of the TVNF quote as accepted by the Client.
9.2 If there are errors deemed to have originated in the content or instructions provided by the Client to TVNF or if the Client asks for further edits after the video has been finalised then TVNF has the right to charge for additional work at the prevailing hourly rate. For each draft video or piece of digital media, the Client shall have three working days to review and approve unless an alternate time frame for response sufficient for TVNF to meet our agreed deadlines has been written into a schedule or project plan. If no response is provided after this time, then TVNF shall have the automatic right to class the project as accepted and completed and have the right to invoice for all work/s done up to that time.
9.3 TVNF may from time to time offer a discretionary discount based on TCV excluding VAT and expenses.
9.4 Payments must be made according to the terms in this Contract and attached quotation by internet banking by Direct Debit on the due date, by bank transfer. TVNF does not accept cheques.
9.5 General fees for Services shall be payable within (28) twenty-eight days of a valid invoice except for deposits or requested advanced payments where we have right to request payment before expending major resources and entertaining commercial risk.
9.6 If any subsequent fees are incurred by TVNF for any payment service, such as PayPal or international banking services that the Client decides to use then TVNF will pass these charges onto the client.
9.7 For short-term 90-day and trial-managed service contracts payment is required quarterly in advance.
9.8 As regards individual project and service contracts under a total contract value (TCV) of £2,000 in value, unless otherwise agreedby TVNF a full deposit payment is required.
9.9 For projects and services with a TCV of between £2,000 and £10,000 a 50% deposit is required. For larger contracts with a TCV of over £10,000 in value installment plan or milestone, a payment agreement will apply for each stage of completion and be documented in a separate schedule.
9.10 Any fees required to process media productions via services such as Clearcast, Peach, or AdStream will be required to be paid in full in advance with any Deposit.
9.11 For all Managed Services, advanced payment will be required as defined in the service offering and will be either monthly, quarterly, or annually.
9.12 In the event of the Client has not used up their contracted hours for any Flexible Managed Service, TVNF may at their discretion allow a period of up to 90 days to allow the use of unused contracted hours, thereafter these hours will be forfeit without compensation unless an extension or renewal of the Cogs or Managed Services Contract is agreed during this period. If it is agreed, then some or all the unused Contracted Hours from the previous contract may be ‘rolled over’ into a Flexible Managed Services Contract.
10.1 Once TVNF has published its first set of edit changes and asked for Client acceptance and the Client does not communicate back to TVNF within (7) seven days TVNF will assume the project is accepted and the Contract is completed.
10.2 The Client shall have (7) seven days from the date of receipt of TVNF’s invoice to dispute any amount due. In the event that TVNF does not receive written notification of a disputed invoice, with rationale and support therefore specifically set forth therein, within the above time, the invoice will be deemed valid and payable and may not thereafter be disputed.
- Penalties for Non-Payment
11.1 Non-payment outside of 28 days of the due date (unless caused by disputed invoices will be addressed as per the procedure above) to TVNF, by the date due as established in this Contract, shall be deemed a late payment breach of this Contract.
11.2 All discounts are conditional on timely payment within standard terms and will be voided in the event of non-payment and backdated surcharge shall be made to compensate TVNF for failure to honor the contractual and benefit from the discounts offered and which will be calculated from the point of failed payment and added to the debt owed.
11.3 Late Payment penalty charges shall be applied on top of the interest charged as follows:
Up to £999.99, the penalty shall be £40
£1,000 to £9,999.99 the penalty shall be £70
£10,000+ the penalty shall be £100
11.4 Any persistent Late Payor shall be pursued via Debt Collection Agencies and/or through the Small Claims Court and/or through High Court Enforcement in the event that the outstanding balance does not exceed (£3,000) three thousand. The Client shall be responsible for any and all costs and expenses, including legal fees and recoverable Court costs incurred by TVNF in conjunction with the collection of any monies due hereunder. All unpaid amounts due hereunder shall bear interest at the rate of (8%) above the Bank of England base rate accruing daily from the date of default of payment, or the maximum amount allowed by Law as specified in the Late Payment of Commercial Debts (Interest) Act of 1998, modified by the Late Payment of Commercial Debt Regulations (2013).
12.1 Unless agreed and specified in the Contract, the Fees payable by the Client to TVNF under this Contract shall not be deemed to include payment to cover the cost of all TVNF’s disbursements, including sound recording, videoing, editing, payment of actors, and sourcing royalty-free stock footage, out of pocket expenses.
12.2 Note that TVNF reserves the right to charge for expenses from TVNF’s head office in Milton Keynes or the closest base of operation. The current rate is 45p per mile.
12.3 Any other chargeable expenses will require prior written approval by the Client and be billed separately such as:
12.3.1 Extra travel, overnight accommodation, and subsistence.
12.3.2 Royalty payments for stock images.
12.3.3 Any room or studio hire for all filming of events and on-location scenes.
12.3.4 Outside of any specified content to be provided by TVNF where the Client chooses to provide their own content they will indemnify TVNF from any claims for license fees or royalty payments.
Note that to comply with UK Inland Revenue regulations all expenses shall require to have VAT added.
- Content and Creative Approval
13.1 TVNF will deal directly with the Client main point of contact who will be consulted on the content and direction of the production and kept informed of content via the CSP and have primary editorial control. The Client will grant freedom to TVNF to make minor adjustments to help improve the quality and readability of both video and other digital content. The Client understands that with social media it will not be possible to vet every comment made on their behalf but they can issue TVNF with editorial guidelines and if they see any content they object to TVNF will amend or remove such Content within four (4) hours of notification. In the event of any dispute over editorial content leading to a delay in project delivery, the Client will indemnify TVNF for any additional fees or expenses required to assist in resolving content-related disputes.
13.2 Unless TVNF is specifically commissioned or requested to author content, the Client is responsible for sending pre-approved content and creative material. Where TVNF is involved in subsequent editing and reviews the Client will give final authorization to content. Failure of the Client to adhere to mutually agreed project deadlines as published on the CSP may lead to delays to the delivery date or cancellation and the right to charge extra Fees to reschedule the project.
- Performance & Delivery
TVNF shall use all reasonable endeavors to perform and complete the Services in an expeditious and timely manner according to agreed milestones. TVNF shall be fully liable for any and all subcontractors used in the performance of the services. TVNF shall at the Client’s reasonable request, discuss the progress, schedule, and methods of performance of the Services. In the event that any one of the Required Personnel or Sub-Contractors has to be replaced TVNF shall, as soon as reasonably practicable, replace the Required Personnel with a person equally qualified with similar experience. TVNF’s personnel (including sub-contractors) shall remain at all times the responsibility of TVNF. TVNF shall also be responsible for all payments made to sub-contractors performing duties to complete the schedule within this Contract.
- Cancellation Rights
With the exception of Fixed Term flexible managed service Contracts, unless there has a been a material breach by TVNF or failure to deliver a contract and where having been given fair notification and opportunity to remedy yet is unable to remedy, compensate or adjust the scope of the contract to achieve acceptance of deliverables the Client shall no right to terminate contracts and the full value of the Contract must be paid on cancellation. Fixed-term contracts, such as a Cogs Contract, shall run for the agreed full duration and may be canceled after a 90-day trial period with 28 days’ notice, a final account of actual hours used will be provided and the discount level adjusted to match the actual volume of work delivered and an appropriate surcharge levied.
Furthermore, all Contracts, whether ‘fixed term’ or ‘one-off’ may only be terminated with full consideration taken into account for all material losses or expenses incurred by TVNF and any of its Contractors working on the Contract that is to be canceled.
- Data Privacy & Confidentiality
15.1 The Client agrees not to divulge without written permission any access to systems, documents, proprietary processes, and templates developed by TVNF. Each of the parties hereto shall hold in confidence and shall not, and shall procure that its Employees, Agents, Partners, Subcontractors, and Group companies shall not, except with the written consent of the other parties (such consent not to be unreasonably withheld) or if required by law, divulge to any third party any financial or other information in respect of the Company or the Business or the Shareholders (in the case of the Company) or the other Shareholder (in the case of either Shareholder) or any matter subject to or in connection with this Contract or use any such information other than for the purposes anticipated by this Contract and the provisions of this Confidentiality Clause shall remain in full force and effect notwithstanding termination of this Contract but shall cease to apply to information which may properly come into the public domain through no fault of the party so restricted.
15.2 TVNF undertakes to safeguard all Client confidential data and will retain the information related to contact, contracts, and delivery once a contract is completed for a period of no more than 4 years from the date of contract completion in order to have a record for any HMRC inquiries.
16.1 The Client warrants that, to the best of their knowledge that all content provided for production or publication will not violate any third parties’ Patent, Trademark, Copyright or Intellectual Property, that the Client has the permission of third parties that it is acting on behalf to use their copyrighted material and Trademarks and that no such claims by third parties or the possibility of such a claim have been brought to the Client’s attention. Accordingly, any claim made, or action filed for misrepresentation, content, patent, trademark, service mark, or other copyright infringements arising out of the services or products provided at the Client’s request, the Client or their representatives, shall defend and hold harmless TVNF for any liabilities and damages suffered by any suitor or TVNF as a result of any claim or action. Additional to this:
16.2 Unless otherwise agreed, TVNF is deemed under English and International Law as the producer of video productions and automatically owns the Copyright of newly created filmed content or animated design productions and final edited Deliverables. When the Client makes a full payment following acceptance for any final edited deliverable, they shall be granted unlimited Copyright license for use in any marketing, Client service, and promotional activity on internet or mobile-based services. This excludes any right to use audio or visual material created by TVNF in raw or edited or partially edited format unless a specific license agreement has been granted or in the case of nonpayment of the related production fees.
16.4 For certain types of work such permission granted to TVNF and their Client may be subject to payment of the appropriate music license fees or fees for stock images and video which must be paid in full via TVNF or directly to the Copyright owner prior to distribution and such Copyrighted material may not be reproduced, uploaded or copied in any way until full payment for the order has been made and permission granted.
16.5 The Client warrants that all information supplied for the video is a true and honest representation of the business and any comments from employees featured in the video are not: obscene, threatening, menacing, offensive, defamatory, abusive, in breach of confidence, in breach of any intellectual property right (including, without limitation, copyright) or otherwise in breach of or in violation of any applicable law or regulation or code.
16.6 TVNF will deal directly with the Client who will be consulted on the Copyright, TVNF will be kept informed of content via the CSP and have final editorial control and if they see any Copyright content they object to must resolve this matter directly with their Client ahead of scheduled publication. In the event of any dispute over Copyright leading to a delay in project delivery, the Client shall indemnify TVNF for any additional fees or expenses required to assist in resolving Copyright-related issues.
16.7 The Client will warrant that all necessary permissions have been obtained from any persons who may intentionally or unintentionally be videoed whilst on its own premises or on any premises that it has granted TVNF permission to Video on and that the Client accepts full liability for any such failure. TVNF will on-demand assist TVNF in the provision of the necessary protocol for obtaining such permissions.
16.8 The will under no circumstance circumvent TVNF to procure, or attract services directly from our employees, contractor or partners without written consent, and if they breach this agreement will be liable for any direct loss of business to TVNF.
17.1 TVNF shall not be liable for any direct, indirect, incidental, special, or consequential damages, arising out of the Client’s marketing materials.
17.2 If failure to capture audiovisual performance is due to the recording equipment failing or media lost or corrupted then our liability will be limited to offering to re-shoot scenes or reduction of production charges commensurate with whatever is missed.
18.1 The Client agrees to indemnify and hold TVNF harmless from any claims or liability arising out of the Client’s marketing contents. This indemnification includes, but is not limited to, fines from regulatory bodies for Statement made in your name that is non-compliant, legal fees, costs of litigation or judgments arising out of publishing or broadcasting the Client content in blogs, forum posts, mailing, or emailing the marketing materials.
18.2 TVNF shall be responsible for deduction and payment of all tax, national insurance contributions, and other taxes and levies in respect of persons employed by TVNF and shall keep the Client indemnified against all liability to make such statutory payments that may be suffered or incurred by TVNF.
- Events and Live Streaming
To ensure the success of an event or live stream project, TVNF and the Client will adhere to the following;
19.1 perform a basic check of the venue and consult with the Client regarding the required facilities, defining the scope of technical needs for event/live stream production. This will include camera positions, cable runs, audio pickup, lighting, pre-launch set-up and testing, stable viable internet connection of not less than 2,000 Kbps with a backup connection
19.2 pick-up audio recording from a single source e.g. a mixing desk or PA system and provide backup via YouTube in addition to independent recording on all cameras
19.3 ensure all cameras are equipped with sufficiently charged batteries as to be unaffected by power loss
19.4 recover and manually remix the live stream in the event of either a major system, audio, or internet failure. TVNF shall assign a period within 14 days to re-broadcast
19.5 ensure output is streamed in standard 720p HD, and camera and live mixed recording will be available in 1080p.
- Client’s Responsibilities for Support of Livestreaming
For Livestreaming the Client will;
20.1 guarantees TVNF’s access to any venue used for events services not less than 2 hours before coverage is scheduled to commence
20.2 verify the venue’s permission to allow filming and provide the main contact to liaise on access, parking, power, the position of the main mixing desk, and insurance requirements plus floor plan and any audio/visual company contacts needed to support the live stream
20.3 make guests and presenters aware of filming and grant rights to capture and broadcast to both the Client and Service Provider
20.4 inform the audience of any filming taking place, for example by means of signage or email, or other notices with the option to stay off camera, e.g., reserved seating position behind/out of camera view
20.5 supply a working audio/visual input or PA system that Utilizes an industry-standard XLR connection. If a connection cannot be provided then TVNF shall be informed and will provide appropriate audio coverage at an extra cost
20.6 grant TVNF access to their streaming or content distribution network (e.g. Facebook Live, YouTube) to be used for the live stream. Note that the standard service covers a single distribution network, multiple simultaneous distributions are available for a nominal surcharge on request
20.7 submit a graphic title with a 16:9 aspect ratio to TVNF not less than 5 working days in advance of the event. Any additional media content, graphics, titles, or subtitles to be used over the
20.8 course of the event must be submitted to TVNF not less than 5 working days in advance of the event
20.9 provide a working HDMI 1080p socket to connect any computer used for stage presentation to the mixing desk for Capture of presentation material and allow adequate time ahead (at least 1 hour head) to check the connection and PC HDMI signal output works.
20.10 provide a detailed timetable of the event schedule complete with the time allotted for the start, finish, and intermission
20.11 inform TVNF of any audio sources such as guest speakers or audience participation as to provide a microphone linked via a PA system or mixing desk to the live stream, if not then TVNF will not be held liable for unsatisfactory audio capture of undisclosed sources.
- Force Majeure
TVNF shall not be liable for any loss suffered or incurred by the buyer as a result of TVNF being unable to perform the Contract by reason of any act of God, war, lockout, strike, fire, flood, delay in transit, postal delay, riot or any other unexpected or exceptional cause or circumstance beyond TVNF’s control, in which case TVNF shall be allowed to cancel the contract or postpone the performance thereof for as long as reasonably necessary and without penalty or liability for refunds.
If at any time any one or more of the provisions of these conditions becomes invalid, illegal, or unenforceable under any law or is held by a court to be invalid, illegal, or unenforceable, the validity and ability to enforce the remaining provisions hereof shall not be in any way affected or impaired thereby. If services cannot be performed by reason of Force Majeure, the Client shall have the right to cancel the Contract without financial penalty.
- Governing Law
This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
An agreement will be entered into by the Client on the date of electronic acceptance of the attached quote and any specified schedule/s.